PREAMBLE
This notice is provided for the website shikumen101.com (hereinafter, the “Website”).
Seller Information:
Idea Group IGM – VAT No. 02404300309 (the “Seller”)
Operating Office: via Liguria 42, Sarmeola di Rubano – 35030 Padua – Italy
Registered Office: via Trieste 28/bis, 35121 Padua – Italy
Art. 1 – Scope of Application
1.1 These General Terms and Conditions of Sale apply to all sales made by the Seller through the Website.
1.2 Where allowed by the Website, entering your tax code at the time of purchase implies that you are acting as a Consumer pursuant to Art. 3, paragraph I, letter a) of the Italian Consumer Code (Legislative Decree No. 206 of 6 September 2005). A Consumer is a natural person acting for purposes unrelated to any business, commercial, professional, or artisanal activity. If you enter a VAT number (your own or that of a legal entity), you are purchasing as a “Professional” pursuant to Art. 3, paragraph I, letter c) of the same Code. A Professional is any natural or legal person acting in the context of their business, commercial, artisanal or professional activity, or an intermediary thereof. The implications of purchasing as a Consumer or Professional are further described in this document.
1.3 References to time periods are to be understood as business days, excluding Saturdays, Sundays, and national holidays. Product images and descriptions on the Website are illustrative only. Colors may differ from actual ones due to the settings of the computer systems or devices used to display them.
1.4 These General Terms and Conditions of Sale may be amended at any time. Any modifications and/or new conditions shall take effect upon their publication on the Website. Users are therefore encouraged to regularly access the Website and consult the most current version before making any purchase.
1.5 The applicable Terms and Conditions of Sale are those in force on the date the purchase order is submitted.
1.6 These Terms and Conditions do not govern the sale of products and/or services by third parties that may be present on the Website via links, banners, or other hyperlinks.
1.7 Before entering into commercial transactions with such third parties, you must verify their terms and conditions of sale.
1.8 The Seller is not responsible for the provision of services and/or sale of products by such third parties.
1.9 The Seller does not control or monitor websites accessible through such links. Therefore, the Seller is not responsible for the contents of those websites, nor for any errors and/or omissions and/or legal violations committed therein.
1.10 You are required to carefully read these General Terms and Conditions of Sale and all other information provided by the Seller on the Website, including during the purchase process.
1.11 Under no circumstances shall the Seller be liable to you or to third parties for any indirect, incidental, special, or consequential damages. This includes, but is not limited to, any loss of profits or other indirect loss arising from the use of, or inability to use, the Website. The Seller does not guarantee or warrant: (i) that the Website is free of viruses or harmful software, or (ii) that the information provided on the Website is accurate, complete, or up to date.
1.12 Unless otherwise agreed with the Seller, it is not possible to place orders by email. The Seller does not accept orders by phone unless otherwise agreed with the customer.
1.13 All content on the Website is the property of the Seller or third parties. Unless expressly authorized in writing by the Seller, it is prohibited to reproduce, in whole or in part, distribute, publish, transmit, modify, or sell any part of the Website’s content by any means.
Art. 2 – Purchases on the Website
2.1 To make a purchase, you must follow the procedure outlined on the Website, entering the required data as prompted. The sales contract is concluded when the order reaches the Seller’s server.
2.2 You agree to promptly notify the Seller if you suspect or become aware of any unauthorized use or disclosure of information you entered on the Website.
2.3 You warrant that the personal information provided is complete and truthful and agree to indemnify and hold the Seller harmless from any damages, liabilities, and/or sanctions arising from or in any way related to the violation of this commitment. You also agree to immediately inform the Seller in case of unauthorized use or disclosure of your access credentials.
2.4 The Seller reserves the right to reject orders from users who have previously violated these Terms and Conditions or any applicable regulations.
2.5 To place an order, you must read and accept these Terms and Conditions by selecting the appropriate checkbox during the checkout process. Failure to accept these Terms will make it impossible to proceed with the purchase.
2.6 The Seller is the only contracting party for the user purchasing products through the Website and is therefore: (i) the recipient of the user’s order; (ii) the entity responsible for the pre-contractual obligations arising from the offer; and (iii) the entity entering into the contract of sale with the user. The purchase agreement is thus concluded exclusively between the user and the Seller.
2.7 On the Website and in communications with customers, the Seller may act under its commercial brand. Therefore, when the Seller’s brand or the first-person plural (“We”) is used, it refers both to the Website and to the Seller.
2.8 Food products are not sold through the Website.
2.9 After purchase, you will receive an order confirmation email. The email will include at least the following: (i) Seller details; (ii) description of the purchased Product; (iii) purchase price and any taxes; (iv) any additional charges; (v) right of withdrawal or its exclusion; (vi) shipping address; (vii) payment method used.
2.10 The colors of the Products shown on the Website are indicative and may vary depending on your device’s display. The Seller is not liable if the actual color differs from user expectations. Users are invited to contact the Seller for clarifications on product colors.
Art. 3 – Product Availability
3.1 Products on the Website are available in limited quantities. Due to the possibility of multiple users purchasing simultaneously, a Product may become unavailable after an order is submitted.
3.2 The Website provides information on product availability, which is regularly updated. However, since the Website may be accessed by multiple users at once, simultaneous purchases may cause temporary discrepancies in availability.
3.3 If the Product ordered is unavailable, you will be informed. In such cases, you may terminate the purchase contract. However, before doing so, the Seller reserves the right to:
3.4 If you request a refund for Products that are later found to be unavailable, the Seller will issue the refund within a maximum of 10 days.
3.5 If you exercise your right to cancel the contract, it will be considered terminated. If payment of the total amount due (including product price, shipping costs, and any additional charges) has already been made, the Seller will refund the full amount in accordance with the terms set forth in the “Payment Methods” article below.
Art. 4 – Prices
4.1 All prices on the Website include VAT.
4.2 Where applicable, prices also include the WEEE (Waste Electrical and Electronic Equipment) contribution. You are invited to contact the Seller using the contact details provided in the Preamble to inquire about the procedures for free disposal of your old device equivalent to the one purchased.
4.3 The Seller reserves the right to change product prices at any time without notice. However, the price charged to you will be the one displayed on the Website at the time of the order, regardless of any later changes (increases or decreases).
4.4 Shipping costs are borne by you, unless otherwise stated.
4.5 Products will only be shipped after payment authorization is confirmed or the Total Amount Due is credited. Ownership of the Products transfers to you upon shipment, which means when the Product is handed over to the carrier. Risk of loss or damage to the Products, not attributable to the Seller, transfers when you or a third party designated by you (other than the carrier) physically takes possession of the Products.
4.6 The purchase agreement is subject to cancellation in the event of non-payment of the Total Amount Due. Unless otherwise agreed in writing, the order will be cancelled accordingly.
4.7 If there is a pricing error on the Website, the Seller reserves the right to notify you of the correct price even after the order is completed. In this case, you may accept the new price or terminate the contract. The Seller may also cancel the sale in the event of product availability errors.
Art. 5 – Payment Methods
5.1 This article describes the payment methods available on the Website. Payment may be made by credit/debit card (Visa, Mastercard, American Express) and PayPal.
5.2 When purchasing via card, your card will only be charged after:
(i) the card data has been verified, and
(ii) your card issuer has authorized the charge.
In compliance with Directive (EU) 2015/2366 (PSD2), you may be required to complete an enhanced authentication process, including identity verification and authentication codes provided by your bank (Strong Customer Authentication). Failure to complete this process may prevent the purchase.
Sensitive card data (card number, cardholder, expiration date, security code) are encrypted and transmitted directly to the payment provider, without passing through Seller’s servers. The Seller never has access to or stores card data, even if you choose to save it for future purchases.
Accepted card types are shown in the Website footer and during checkout.
5.3 Bank transfer payments are not accepted on the Website.
5.4 Cash on delivery is not available unless explicitly agreed with the Seller.
5.5 If a discount code is worth less than the total order amount, you may pay the remaining balance using the available payment methods. Discount codes can only be used once and cannot be converted into cash.
5.6 Any alternative payment methods (now or in the future) will be described in this article.
Art. 6 – Product Delivery
6.1 Products are delivered within the European Union.
6.2 Delivery is considered completed once you gain physical possession or control of the Product.
6.3 Standard delivery time is 10 days from order confirmation.
6.4 The delivery term mentioned in 6.3 is indicative. The Seller reserves the right to deliver within 30 days from order submission. You are responsible for inspecting the Products upon receipt. Although risk transfers when you or a third party other than the carrier takes physical possession of the Products, the Seller recommends that you:
If the package appears damaged or tampered with, note this on the carrier’s delivery slip and accept the package “with reservation”. Notify the Seller promptly in such cases.
6.5 Delivery to a pickup point other than the provided address is not currently available. You are invited to check the Website periodically to see if this option becomes available.
6.6 You acknowledge that you are responsible for collecting the Product. If you fail to do so, the Seller reserves the right to cancel the purchase and seek compensation for any resulting damages.
Art. 7 – Right of Withdrawal
7.1 We encourage users to carefully read this article, which outlines the right of withdrawal.
7.2 The right of withdrawal allows Consumers to withdraw from a purchase contract without giving any reason. If you made a purchase as a Professional, the right of withdrawal does not apply, unless otherwise agreed with the Seller. Exceptions to the right of withdrawal are outlined in this Article 7. If no exceptions apply, the provisions below fully apply.
7.3 If you qualify as a Consumer (and no exceptions apply), you have the right to withdraw from the purchase contract without giving any reason and without incurring any costs other than those described herein, within 14 calendar days(“Withdrawal Period”).
To exercise this right, you must notify the Seller before the Withdrawal Period expires, using one of the following methods:
In both cases, you will receive confirmation that your withdrawal request has been received.
The right of withdrawal is deemed to have been exercised on time if the communication is sent before the Withdrawal Period expires.
Unless otherwise agreed, return shipping costs are the responsibility of the Consumer, as is liability for any damages during transport.
The Withdrawal Period ends 14 days after:
7.4 If withdrawal is applicable, the Seller will refund the Total Amount Paid, including any applicable delivery charges, without undue delay and in any case within 14 calendar days from the day the Seller is informed of your decision to withdraw. The refund will be made using the same payment method used for the original transaction.
If the Products were returned using a carrier chosen and paid for by the Consumer, the Seller may withhold the refund until the returned goods are received or until proof of return is provided.
You are only liable for any decrease in the Product’s value resulting from handling that exceeds what is necessary to determine the nature, characteristics, and functioning of the Product.
The Product must be returned undamaged, complete with all parts and accessories, functioning properly, and accompanied by all manuals, tags, labels, and security seals (if applicable), intact and unremoved. It must be suitable for its intended use and free from signs of wear or dirt.
The right of withdrawal applies to the entire Product. It cannot be exercised in relation to parts and/or accessories of a Product.
If the returned Product is deemed diminished in value due to improper handling, the Seller reserves the right to reduce the refund accordingly. If the refund has already been issued, you will be asked to return the difference to the Seller.
If the withdrawal is not exercised in accordance with applicable law, the contract will not be terminated and no refund will be issued.
If applicable, Products must be returned to the Seller’s address as indicated in the Preamble or as otherwise specified by the Seller.
7.5 Return shipping costs in case of withdrawal are borne entirely by the customer and under their sole responsibility.
Art. 8 – Legal Warranty of Conformity
8.1 The Legal Warranty of Conformity applies only to Consumers. Therefore, it only applies to purchases made for purposes unrelated to business, commercial, artisanal, or professional activities.
8.2 The Seller is liable for any lack of conformity that arises within two years from the delivery date. Legal action for defects not fraudulently concealed by the Seller must be brought within 26 months from delivery.
8.3 Unless proven otherwise, any lack of conformity that becomes apparent within 12 months of delivery shall be presumed to have existed at the time of delivery, unless incompatible with the nature of the Product or the defect. After 12 months, it is the Consumer’s responsibility to prove the defect existed at the time of delivery.
8.4 In case of a lack of conformity, the Consumer is entitled to have the Product brought into conformity, receive a proportional price reduction, or terminate the contract, under Articles 135-bis et seq. of the Italian Consumer Code.
8.5 The Seller is not liable for any damages caused by improper use of the Product or use that does not comply with the instructions provided by the manufacturer, or for damage caused by force majeure or unforeseeable circumstances.
8.6 If you made the purchase as a Professional, this article does not apply. In such cases, the legal warranty is governed by Articles 1490 et seq. of the Italian Civil Code, under which defects must be reported within 8 days of discovery and legal action must be brought within 1 year of delivery.
Art. 9 – Manufacturer’s Warranty
The Manufacturer’s Warranty is an additional warranty that may be provided by the Product’s manufacturer and is separate from the Legal Warranty of Conformity offered by the Seller. Unless otherwise stated on the Website, the Products sold do not include a Manufacturer’s Warranty. In all cases, you may exercise your rights under the Legal Warranty of Conformity described above.
Art. 10 – Governing Law and Jurisdiction; Out-of-Court Dispute Resolution – ADR/ODR
10.1 Purchase contracts concluded through the Website are governed by Italian law.
10.2 This is without prejudice to the application to Consumer users who are not habitually resident in Italy of any more favorable and mandatory provisions of the law of the country in which they habitually reside. For Consumer users, any dispute concerning the application, execution, and interpretation of these Terms and Conditions shall be referred to the court of the place where the user resides or has elected domicile.
For Professional users, any dispute shall be subject to the exclusive jurisdiction of the court where the Seller has its registered office, as stated in the Preamble.
10.3 The Seller informs Consumer users that, if they have submitted a complaint directly to the Seller that has not been resolved, the Seller will provide information on Alternative Dispute Resolution (ADR) bodies for out-of-court resolution of contractual disputes, and will state whether it intends to use such ADR entities.
10.4 The Seller also informs Consumer users that a European platform for online dispute resolution (the “ODR Platform”) has been established and is available at:
👉 http://ec.europa.eu/consumers/odr
Through the ODR Platform, consumers may access the list of ADR bodies, find the relevant websites, and initiate an online procedure to resolve a dispute.
10.5 These provisions are without prejudice to the right of the Consumer to bring the dispute before the competent ordinary court, regardless of the outcome of any out-of-court procedure.
Consumers residing in a European Union Member State other than Italy may also access the European Small Claims Procedure, established by Regulation (EC) No. 861/2007, for disputes not exceeding €5,000 (excluding interest, expenses, and legal costs). The Regulation is available at:
👉 http://www.eur-lex.europa.eu
Art. 11 – Customer Service
11.1 You may request information, send communications, ask for assistance, or submit complaints by contacting the Seller using the details provided in the Preamble, or via the contact form available on the Website.
11.2 The Seller will respond within approximately 5 business days.
Art. 13 – Miscellaneous
13.1 This document fully governs the relationship between you and the Seller. In any case, all rights and obligations established by applicable laws shall remain valid.
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